{"id":3483,"date":"2025-08-19T18:34:19","date_gmt":"2025-08-19T18:34:19","guid":{"rendered":"https:\/\/audiotok.com\/?page_id=3483"},"modified":"2025-09-28T19:59:40","modified_gmt":"2025-09-28T19:59:40","slug":"review-policy","status":"publish","type":"page","link":"https:\/\/audiotok.com\/en\/politica-de-resenas\/","title":{"rendered":"Review Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At AudioTok, we value honesty and transparency. Our customers' feedback is essential to helping others find the perfect hearing aids and for us to continue improving. We believe in a community where everyone can genuinely share their experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Who can write a review?<\/strong><br>Only customers who have purchased the product directly from our website, AudioTok, can post reviews. This helps us ensure that reviews are based on real-life experiences with the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Guidelines for posting a review<\/strong><br>To maintain a useful and trustworthy space, all reviews must comply with these standards:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Be specific:<\/strong>&nbsp;Tell us about your experience with the sound, comfort, noise cancellation, battery life, etc. Details help everyone.<\/li>\n\n\n\n<li><strong>Be honest:<\/strong>&nbsp;Your honest opinion is the most valuable, whether it's positive or negative.<\/li>\n\n\n\n<li><strong>Maintain respect:<\/strong>&nbsp;Offensive comments, inappropriate language, or personal attacks are not allowed. We also do not accept reviews that unethically promote competitors' products.<\/li>\n\n\n\n<li><strong>No spoilers:<\/strong>&nbsp;Please do not include personal information about yourself or others (name, phone number, email, address).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>3. Do we publish all reviews?<\/strong><br>Yes, <strong>we publish both positive and negative reviews<\/strong>, as they are all valuable. However, we reserve the right to not publish or to remove a review that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contains obscene, defamatory, or discriminatory language.<\/li>\n\n\n\n<li>Include links to other websites or promotional content.<\/li>\n\n\n\n<li>Reveal personal information.<\/li>\n\n\n\n<li>Not directly related to the product (for example, a complaint about the courier service that is not the hearing aid's fault).<\/li>\n\n\n\n<li>It is clearly false or written by someone who has not purchased or used the product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. AudioTok Answers<\/strong><br>We are committed to reading and, when necessary, responding to your reviews. If you have a specific problem with a product (defect, malfunction), we invite you to contact our Customer Service team directly so we can assist you personally and resolve your issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>5. <strong>Authenticity<\/strong><\/strong> <strong>First and foremost<\/strong><br><strong>AudioTok does not buy or pay for reviews.<\/strong> We also do not allow manufacturers or brands to influence customer opinions. Our goal is for the review system to be an accurate reflection of the user experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>Do you have any questions?<\/strong><br>If you have any questions about this policy, please do not hesitate to contact us using the <a href=\"https:\/\/audiotok.com\/en\/contact\/\" target=\"_self\">contact form<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for trusting AudioTok and helping our community grow.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why this policy works for AudioTok<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Product Focus:<\/strong> Key features of the headphones (sound, comfort, noise cancellation) are emphasized, which guides the user to write more useful reviews.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Transparency:<\/strong> Make it clear that both criticism and praise are published, which builds trust.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Clarity in the rules:<\/strong> Explain simply what is allowed and what is not, avoiding misunderstandings.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Brand Protection:<\/strong> Include clauses to filter out spam, fraudulent, or irrelevant content (such as delivery complaints that don't affect the product itself).<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Channel problems:<\/strong> Forward specific cases to customer service, which is the appropriate channel for resolving them, maintaining reviews as experience opinions.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Friendly and professional tone:<\/strong> Reflects a company that values \u200b\u200bits customers' opinions and wants to build a community.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>En AudioTok, valoramos la honestidad y la transparencia. Las opiniones de nuestros clientes son esenciales para ayudar a otros a encontrar los aud\u00edfonos perfectos y para que nosotros podamos seguir mejorando. Creemos en una comunidad donde todos puedan compartir sus experiencias de forma genuina. 1. \u00bfQui\u00e9n puede escribir una rese\u00f1a?Solo pueden publicar rese\u00f1as los clientes [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3483","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages\/3483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/comments?post=3483"}],"version-history":[{"count":0,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages\/3483\/revisions"}],"wp:attachment":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/media?parent=3483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}