{"id":500,"date":"2025-07-04T06:52:04","date_gmt":"2025-07-04T06:52:04","guid":{"rendered":"https:\/\/audiotok.com\/?page_id=500"},"modified":"2025-10-12T17:11:03","modified_gmt":"2025-10-12T17:11:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/audiotok.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(68, 96, 132);\">Do you have any questions? We're listening.<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<div class=\"row\"  id=\"row-1937988357\">\n\n\n\t<div id=\"col-586779630\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1878189184\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-901854688\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-901854688 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"searchform-wrapper ux-search-box relative is-normal\"><form role=\"search\" method=\"get\" class=\"searchform\" action=\"https:\/\/audiotok.com\/en\/\" data-trp-original-action=\"https:\/\/audiotok.com\/en\/\">\n\t<div class=\"flex-row relative\">\n\t\t\t\t\t\t<div class=\"flex-col flex-grow\">\n\t\t\t<label class=\"screen-reader-text\" for=\"woocommerce-product-search-field-0\" data-no-translation=\"\" data-trp-gettext=\"\">Search for:<\/label>\n\t\t\t<input type=\"search\" id=\"woocommerce-product-search-field-0\" class=\"search-field mb-0\" placeholder=\"Search\u2026\" value=\"\" name=\"s\" data-no-translation-placeholder=\"\" \/>\n\t\t\t<input type=\"hidden\" name=\"post_type\" value=\"product\" \/>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"flex-col\">\n\t\t\t<button type=\"submit\" value=\"Search\" class=\"ux-search-submit submit-button secondary button  icon mb-0\" aria-label=\"Submit\" data-no-translation-value=\"\">\n\t\t\t\t<i class=\"icon-search\" aria-hidden=\"true\"><\/i>\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"live-search-results text-left z-top\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1500400344\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-997335486\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-997335486 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" ><i class=\"icon-checkmark\" aria-hidden=\"true\"><\/i>Frequently Asked Questions (FAQ)<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n\t<div id=\"gap-1342728119\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1342728119 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-175389918\">\n\n\n\t<div id=\"col-857693097\" class=\"col medium-10 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-pills nav-uppercase nav-size-normal nav-center\" role=\"tablist\"><li id=\"tab-productos\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_productos\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_productos\"><span>Products<\/span><\/a><\/li>\n<li id=\"tab-pedidos\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_pedidos\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_pedidos\"><span>Orders<\/span><\/a><\/li>\n<li id=\"tab-env\u00edos\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_env\u00edos\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_env\u00edos\"><span>Shipping<\/span><\/a><\/li>\n<li id=\"tab-devoluciones\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_devoluciones\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_devoluciones\"><span>Returns<\/span><\/a><\/li>\n<li id=\"tab-formas-de-pago\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_formas-de-pago\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_formas-de-pago\"><span>Payment Methods<\/span><\/a><\/li>\n<li id=\"tab-garant\u00eda\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_garant\u00eda\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_garant\u00eda\"><span>Warranty<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_productos\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-productos\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-336701562\" class=\"accordion-item\">\n\t\t<a id=\"accordion-336701562-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfnecesito-una-receta-m\u00e9dica-o-audiograma-para-comprar-sus-aud\u00edfonos?\" aria-expanded=\"false\" aria-controls=\"accordion-336701562-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need a prescription or audiogram to purchase your hearing aids?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-336701562-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-336701562-label\">\n\t\t\t\n\n<p>No. Our hearing aids are available over-the-counter (OTC). They are designed to be self-adjustable, so a prescription is not required. However, we always recommend a prior audiological evaluation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3089278869\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3089278869-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpara-qu\u00e9-tipo-de-p\u00e9rdida-auditiva-son-adecuados?\" aria-expanded=\"false\" aria-controls=\"accordion-3089278869-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What type of hearing loss are they suitable for?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3089278869-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3089278869-label\">\n\t\t\t\n\n<p>Our standard models are designed to optimally fit mild and moderate hearing losses. If your hearing loss is severe, profound, or associated with a medical condition (such as recurrent infections, severe tinnitus, or malformations), you should first consult a specialist.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3259588382\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3259588382-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bftienen-aud\u00edfonos-para-p\u00e9rdidas-severas?\" aria-expanded=\"false\" aria-controls=\"accordion-3259588382-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you have hearing aids for severe hearing loss?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3259588382-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3259588382-label\">\n\t\t\t\n\n<p>We have a higher-power Premium range that can accommodate some cases of severe hearing loss. However, their use for these conditions should be supervised by an audiologist or medical specialist. We strongly recommend consulting with a hearing healthcare professional before making any purchase for these cases.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-396197576\" class=\"accordion-item\">\n\t\t<a id=\"accordion-396197576-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfsus-productos-cumplen-con-las-normativas-internacionales?\" aria-expanded=\"false\" aria-controls=\"accordion-396197576-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do your products comply with international regulations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-396197576-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-396197576-label\">\n\t\t\t\n\n<p>Absolutely. All our hearing aids comply with strict European Union regulations (CE marking) and are approved for sale in most countries around the world. We guarantee the highest standards of quality, safety, and effectiveness.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-989920760\" class=\"accordion-item\">\n\t\t<a id=\"accordion-989920760-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-elijo-el-modelo-correcto?\" aria-expanded=\"false\" aria-controls=\"accordion-989920760-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I choose the right model?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-989920760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-989920760-label\">\n\t\t\t\n\n<p>The information and videos on the product sheet will help you select the model based on your lifestyle and level of hearing loss.<\/p>\n<p>We also have a short form on the website with simple questions to help you choose your hearing aid: <a href=\"https:\/\/audiotok.com\/en\/help-me-choose\/\">Help me choose<\/a>.<\/p>\n<p>Additionally, our support team can provide free guidance to help you find the best solution for your needs.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4185850339\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4185850339-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-incluye-la-caja-del-producto?\" aria-expanded=\"false\" aria-controls=\"accordion-4185850339-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What does the product box include?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4185850339-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4185850339-label\">\n\t\t\t\n\n<p>Each hearing aid comes with its charging case or starter batteries, different earmold sizes (for a comfortable and secure fit), and a user manual. Rechargeable models include their charging base or USB cable. For complete information, see the product information sheet.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_pedidos\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-pedidos\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3486788612\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3486788612-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-realizo-un-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-3486788612-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3486788612-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3486788612-label\">\n\t\t\t\n\n<p>Select the hearing aid you're interested in, then choose \"Buy Now\" or \"Add to Cart.\" Follow the steps to enter your information, address, and payment method. You'll receive a confirmation email upon completion.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3437085486\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3437085486-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-modificar-o-cancelar-mi-pedido-despu\u00e9s-de-realizarlo?\" aria-expanded=\"false\" aria-controls=\"accordion-3437085486-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I modify or cancel my order after placing it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3437085486-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3437085486-label\">\n\t\t\t\n\n<p>If your order has not been processed yet (within the first 2 hours), please contact us immediately at <a href=\"mailto:orders@audiotok.com\">orders@audiotok.com<\/a>. Once processed, it cannot be canceled.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3922779362\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3922779362-label\" class=\"accordion-title plain\" href=\"#accordion-item-no-recib\u00ed-el-correo-de-confirmaci\u00f3n.-\u00bfqu\u00e9-debo-hacer?\" aria-expanded=\"false\" aria-controls=\"accordion-3922779362-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I didn't receive the confirmation email. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3922779362-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3922779362-label\">\n\t\t\t\n\n<p>Check your spam or junk folder. If you don't find it, write to us at <a href=\"mailto:orders@audiotok.com\">orders@audiotok.com<\/a> with your full name and phone number to check the status of your order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_env\u00edos\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-env\u00edos\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-159864910\" class=\"accordion-item\">\n\t\t<a id=\"accordion-159864910-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfa-qu\u00e9-pa\u00edses-realizan-env\u00edos?\" aria-expanded=\"false\" aria-controls=\"accordion-159864910-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which countries do you ship to?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-159864910-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-159864910-label\">\n\t\t\t\n\n<p>We ship standard to all countries in the European Union (EU). For shipments outside the EU (to virtually any country in the world), please contact us first <a href=\"mailto:orders@audiotok.com\">orders@audiotok.com<\/a> to confirm availability, costs, and delivery times.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2566272045\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2566272045-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1ndo-se-env\u00eda-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2566272045-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When will my order ship?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2566272045-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2566272045-label\">\n\t\t\t\n\n<p>All orders are prepared and packaged within 48 business hours after receiving payment confirmation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2523099400\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2523099400-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tarda-en-llegar-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2523099400-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take for my order to arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2523099400-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2523099400-label\">\n\t\t\t\n\n<p>Delivery times vary depending on destination and shipping method:<\/p>\n<p><strong>Standard Shipping<\/strong> (Free on orders over \u20ac39):<\/p>\n<ul>\n<li>Within the EU: 7-12 business days after preparation.<\/li>\n<li>Outside the EU: 7-15 business days (subject to customs procedures).<\/li>\n<\/ul>\n<p><strong>Premium Shipping (DHL Official)<\/strong>:<\/p>\n<ul>\n<li>Within the EU: 3-7 business days. See prices and delivery times on our website <a href=\"https:\/\/audiotok.com\/en\/shipping-policy\/\">Shipping Policy<\/a>.<\/li>\n<li>Outside the EU: Consult prices and deadlines through our usual contact channels or write to us at <a href=\"mailto:orders@audiotok.com\">orders@audiotok.com<\/a>.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3588096430\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3588096430-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfrecibir\u00e9-un-n\u00famero-de-seguimiento?\" aria-expanded=\"false\" aria-controls=\"accordion-3588096430-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive a tracking number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3588096430-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3588096430-label\">\n\t\t\t\n\n<p>Yes. As soon as your order leaves our warehouse, you'll receive an email with the tracking number and a link so you can follow your shipment's route in real time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-826540929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-826540929-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-pasa-si-mi-pedido-se-retrasa-o-se-pierde?\" aria-expanded=\"false\" aria-controls=\"accordion-826540929-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if my order is delayed or lost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-826540929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-826540929-label\">\n\t\t\t\n\n<p>Contact our support immediately. We'll contact the courier company to locate your package and initiate an investigation or file a claim if necessary.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2108904275\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2108904275-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfel-env\u00edo-es-gratuito?\" aria-expanded=\"false\" aria-controls=\"accordion-2108904275-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is shipping free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2108904275-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2108904275-label\">\n\t\t\t\n\n<p>Standard shipping is free for all orders over \u20ac39<strong>,<\/strong> this includes most of our hearing aids. For Premium shipping or orders under \u20ac39, the indicated costs will apply.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_devoluciones\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-devoluciones\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3411971344\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3411971344-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1l-es-la-pol\u00edtica-de-devoluciones?\" aria-expanded=\"false\" aria-controls=\"accordion-3411971344-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the return policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3411971344-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3411971344-label\">\n\t\t\t\n\n<p>We accept returns within 30 days of receipt if the product is in perfect condition and in its original packaging. Return shipping costs are your responsibility. For more information, read our <a href=\"https:\/\/audiotok.com\/en\/return-and-refund-policy\/\">Return Policy<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2689027482\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2689027482-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3mo-proceso-una-devoluci\u00f3n?\" aria-expanded=\"false\" aria-controls=\"accordion-2689027482-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I process a return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2689027482-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2689027482-label\">\n\t\t\t\n\n<p>Send an email to&nbsp;<a href=\"mailto:orders@audiotok.com\">orders@audiotok.com<\/a> with your first and last name, your order number, and the reason for the return. For more information, please read our <a href=\"https:\/\/audiotok.com\/en\/return-and-refund-policy\/\">Return Policy<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2684095855\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2684095855-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tarda-el-reembolso?\" aria-expanded=\"false\" aria-controls=\"accordion-2684095855-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does the refund take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2684095855-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2684095855-label\">\n\t\t\t\n\n<p>Once the product is received and verified, the refund will be processed within 5-10 business days using the original payment method.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_formas-de-pago\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-formas-de-pago\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1640766559\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1640766559-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-m\u00e9todos-de-pago-aceptamos?\" aria-expanded=\"false\" aria-controls=\"accordion-1640766559-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do we accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1640766559-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1640766559-label\">\n\t\t\t\n\n<p>We accept:<\/p>\n<ul>\n<li>PayPal.<\/li>\n<li>Credit\/debit cards (Visa, MasterCard, American Express).<\/li>\n<li>Bank transfer (request details by email).<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2287302079\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2287302079-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfes-seguro-pagar-en-la-web?\" aria-expanded=\"false\" aria-controls=\"accordion-2287302079-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it safe to pay online?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2287302079-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2287302079-label\">\n\t\t\t\n\n<p>Yes. We use SSL encryption and security protocols to protect your data. We do not store banking information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1466578236\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1466578236-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-pagar-a-plazos?\" aria-expanded=\"false\" aria-controls=\"accordion-1466578236-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay in installments?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1466578236-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1466578236-label\">\n\t\t\t\n\n<p>Yes. We offer interest-free financing plans for up to 12 months with participating cards (see terms and conditions).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_garant\u00eda\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-garant\u00eda\">\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3984169870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3984169870-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfest\u00e1-mi-producto-en-garant\u00eda?\" aria-expanded=\"false\" aria-controls=\"accordion-3984169870-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is my product under warranty?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3984169870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3984169870-label\">\n\t\t\t\n\n<p>All our products come with a two-year warranty against manufacturing defects. The warranty does not cover damage caused by misuse or accidents.<\/p>\n<p>In the specific case of some products considered \"fungible goods\" (such as batteries), they cannot be used in accordance with their nature without being consumed. Therefore, the warranty will apply based on their fungible nature and specific characteristics, such as their useful life, specified charging cycles, etc.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1913652236\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1913652236 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(68, 96, 132);\">Still have questions? Contact us through one of our usual channels.<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\n\t<section class=\"section\" id=\"section_2037649222\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1060950715\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1060950715 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-large\"  id=\"row-838709748\">\n\n\n\t<div id=\"col-307087922\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"220\" src=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-BTE.png\" class=\"attachment-medium size-medium\" alt=\"Aud\u00edfono BTE\" srcset=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-BTE.png 220w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-BTE-12x12.png 12w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-BTE-100x100.png 100w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Do you have questions about any hearing aid?<\/h3>\n<p>Choose your hearing aid model and ask us your question.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-2030037186\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2030037186 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-400x400.jpg\" class=\"attachment-medium size-medium\" alt=\"Hearing aid\" srcset=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-400x400.jpg 400w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-280x280.jpg 280w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-12x12.jpg 12w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-300x300.jpg 300w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-600x600.jpg 600w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono-100x100.jpg 100w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Audifono.jpg 612w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>We help you choose your hearing aid<\/h3>\n<p>Complete a short form and we'll help you choose the hearing aid that best suits you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-546749954\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-546749954 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1375363013\">\n\n\n\t<div id=\"col-2083115598\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-105619804\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/audiotok.com\/en\/help-me-choose\/\" class=\"button primary\" >\n\t<i class=\"icon-search\" aria-hidden=\"true\"><\/i>\t<span>Help me choose<\/span>\n\t<\/a>\n\n\n\t<div id=\"gap-2084654671\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2084654671 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-424866731\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3719770984\" class=\"text\">\n\t\t\n\n\n\t\t\n<style>\n#text-3719770984 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1129596530\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"148\" src=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Chat.jpeg\" class=\"attachment-medium size-medium\" alt=\"AudioTok Chat\" srcset=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Chat.jpeg 167w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Chat-14x12.jpeg 14w\" sizes=\"auto, (max-width: 167px) 100vw, 167px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Chat with us<\/h3>\n<p>Start a chat with <a href=\"https:\/\/wa.me\/34640835056\" target=\"_blank\" rel=\"noopener\">our team<\/a>.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-882990487\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-882990487 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"159\" height=\"148\" src=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Email.png\" class=\"attachment-medium size-medium\" alt=\"AudioTok Email\" srcset=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Email.png 159w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Email-13x12.png 13w\" sizes=\"auto, (max-width: 159px) 100vw, 159px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Would you rather send us an email?<\/h3>\n<p>Please do so through this email: <a href=\"mailto:info@audiotok.com\" target=\"_blank\" rel=\"noopener\">info@audiotok.com<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-801977207\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-801977207 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"192\" src=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Formulario-Web.png\" class=\"attachment-medium size-medium\" alt=\"Formulario Web\" srcset=\"https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Formulario-Web.png 204w, https:\/\/audiotok.com\/wp-content\/uploads\/2025\/09\/Formulario-Web-13x12.png 13w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Contact us through our form<\/h3>\n<p>Click on it <a href=\"https:\/\/audiotok.com\/en\/contact\/\">link<\/a> and tell us how we can help you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2037649222 {\n  padding-top: 5px;\n  padding-bottom: 5px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-500","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages\/500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/comments?post=500"}],"version-history":[{"count":0,"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/pages\/500\/revisions"}],"wp:attachment":[{"href":"https:\/\/audiotok.com\/en\/wp-json\/wp\/v2\/media?parent=500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}