No. Our hearing aids are available over-the-counter (OTC). They are designed to be self-adjustable, so a prescription is not required. However, we always recommend a prior audiological evaluation.
Our standard models are designed to optimally fit mild and moderate hearing losses. If your hearing loss is severe, profound, or associated with a medical condition (such as recurrent infections, severe tinnitus, or malformations), you should first consult a specialist.
We have a higher-power Premium range that can accommodate some cases of severe hearing loss. However, their use for these conditions should be supervised by an audiologist or medical specialist. We strongly recommend consulting with a hearing healthcare professional before making any purchase for these cases.
Absolutely. All our hearing aids comply with strict European Union regulations (CE marking) and are approved for sale in most countries around the world. We guarantee the highest standards of quality, safety, and effectiveness.
The information and videos on the product sheet will help you select the model based on your lifestyle and level of hearing loss.
We also have a short form on the website with simple questions to help you choose your hearing aid: Help me choose.
Additionally, our support team can provide free guidance to help you find the best solution for your needs.
Each hearing aid comes with its charging case or starter batteries, different earmold sizes (for a comfortable and secure fit), and a user manual. Rechargeable models include their charging base or USB cable. For complete information, see the product information sheet.
Select the hearing aid you're interested in, then choose "Buy Now" or "Add to Cart." Follow the steps to enter your information, address, and payment method. You'll receive a confirmation email upon completion.
If your order has not been processed yet (within the first 2 hours), please contact us immediately at orders@audiotok.com. Once processed, it cannot be canceled.
Check your spam or junk folder. If you don't find it, write to us at orders@audiotok.com with your full name and phone number to check the status of your order.
We ship standard to all countries in the European Union (EU). For shipments outside the EU (to virtually any country in the world), please contact us first orders@audiotok.com to confirm availability, costs, and delivery times.
All orders are prepared and packaged within 48 business hours after receiving payment confirmation.
Delivery times vary depending on destination and shipping method:
Standard Shipping (Free on orders over €39):
Premium Shipping (DHL Official):
Yes. As soon as your order leaves our warehouse, you'll receive an email with the tracking number and a link so you can follow your shipment's route in real time.
Contact our support immediately. We'll contact the courier company to locate your package and initiate an investigation or file a claim if necessary.
Standard shipping is free for all orders over €39, this includes most of our hearing aids. For Premium shipping or orders under €39, the indicated costs will apply.
We accept returns within 30 days of receipt if the product is in perfect condition and in its original packaging. Return shipping costs are your responsibility. For more information, read our Return Policy.
Send an email to orders@audiotok.com with your first and last name, your order number, and the reason for the return. For more information, please read our Return Policy.
Once the product is received and verified, the refund will be processed within 5-10 business days using the original payment method.
We accept:
Yes. We use SSL encryption and security protocols to protect your data. We do not store banking information.
Yes. We offer interest-free financing plans for up to 12 months with participating cards (see terms and conditions).
All our products come with a two-year warranty against manufacturing defects. The warranty does not cover damage caused by misuse or accidents.
In the specific case of some products considered "fungible goods" (such as batteries), they cannot be used in accordance with their nature without being consumed. Therefore, the warranty will apply based on their fungible nature and specific characteristics, such as their useful life, specified charging cycles, etc.
Choose your hearing aid model and ask us your question.
Complete a short form and we'll help you choose the hearing aid that best suits you.
Start a chat with our team.
Please do so through this email: info@audiotok.com.
Click on it link and tell us how we can help you.
English (UK)