Shipping Policy
Introduction
At AudioTok, we are committed to providing a transparent and efficient shipping service for our customers in the European Union and other countries. This policy details delivery times, shipping costs, available shipping methods, and other relevant information related to the shipping of our hearing aids. All prices include applicable VAT, as regulated by each country.
Delivery Times and Shipping Methods
Standard Shipping (From China)
- Delivery time: 7-12 business days.
- Method: CJPacket.
- Average price: €4.95 (varies by country).
Fast Shipping (From China)
- Delivery time: 3-7 business days.
- Method: DHL Official.
- Average price: €16.95 (varies by country).
Shipments from EU Warehouses
- For orders with products available in EU warehouses (e.g., Poland or Germany), delivery times are significantly reduced (2-5 business days).
- Shipping costs from EU warehouses are generally lower and are not subject to customs duties within the EU.
Shipping Table for All EU Countries
| Country | Standard Shipping (7-12 days) | Express Shipping (3-7 days) | VAT Included |
|---|---|---|---|
| Germany | 4,95 € | 16.95 € | 19% |
| Austria | 4,95 € | 18.95 € | 20% |
| Belgium | 4,95 € | 16.95 € | 21% |
| Bulgaria | 4,95 € | 18.95 € | 20% |
| Czech Republic | 4,95 € | 18.95 € | 21% |
| Cyprus | 4,95 € | 17.95 € | 19% |
| Croatia | 4,95 € | 18.95 € | 25% |
| Denmark | 5,95 € | 18.95 € | 25% |
| Slovakia | 4,95 € | 18.95 € | 20% |
| Slovenia | 4,95 € | 18.95 € | 22% |
| Spain | 4,95 € | 18.95 € | 21% |
| Estonia | 4,95 € | 18.95 € | 20% |
| Finland | 4,95 € | 16.95 € | 24% |
| France | 4,95 € | 16.95 € | 20% |
| Greece | 4,95 € | 21.95 € | 24% |
| Hungary | 4,95 € | 18.95 € | 27% |
| Ireland | 4,95 € | 18.95 € | 23% |
| Italy | 4,95 € | 18.95 € | 22% |
| Latvia | 4,95 € | 18.95 € | 21% |
| Lithuania | 4,95 € | 18.95 € | 21% |
| Luxembourg | 4,95 € | 16.95 € | 17% |
| Malta | 4,95 € | 21.95 € | 18% |
| Netherlands | 4,95 € | 16.95 € | 21% |
| Poland | 4,95 € | 18.95 € | 23% |
| Portugal | 4,95 € | 18.95 € | 23% |
| Romania | 4,95 € | 21.95 € | 19% |
| Sweden | 5,95 € | 19.95 € | 25% |
Free Shipping
- Free shipping for orders over €39: All orders over this amount will be shipped free within the European Union using the standard shipping method.
- Free shipping for hearing aids: All hearing aid orders have free shipping to any EU country using standard shipping, regardless of the order value.
Customs and Taxes
Shipping from China
- For orders shipped from China, orders may be subject to additional import duties and taxes depending on the destination country. These charges are not included in the purchase price and are the customer's responsibility.
- AudioTok declares the actual value of the product on the shipping documentation to avoid delays or incidents at customs.
Shipments within the EU
- All shipments within the European Union are duty-free. VAT is included in the purchase price.
Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Once the order has been shipped, a tracking number will be provided via the confirmation email.
- Customs delays or force majeure (natural disasters, strikes, etc.) may affect estimated delivery times.
Frequently Asked Questions
1. What happens if my order is delayed?
- Delays may occur due to factors beyond our control, such as customs or weather conditions. If your order exceeds the estimated delivery time, please contact us at orders@audiotok.com to investigate.
2. Do the prices include taxes?
- Yes, all prices shown on our website include the corresponding VAT depending on the destination country.
3. How do I choose the shipping method?
- During checkout, you can select between standard or expedited shipping depending on your needs.
4. Does AudioTok offer shipping to countries outside the EU?
- Yes, we offer worldwide shipping. For country-specific information, please contact us through the shipping page contact.